FAQs

General

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What is CoSpaces Edu and why do I need it?

CoSpaces Edu is an educational technology that enables the creation of virtual worlds and learning experiences whilst providing a more flexible approach to the learning curriculum. Working inside your browser, CoSpaces Edu allows users to create, explore and experience their own creations using customizable building tools and 3D assets. With numerous practical uses for both teachers and students, CoSpaces Edu opens up a whole new classroom for creating virtual models, presentations, narratives and much more. Learners can animate and code their creations with CoBlocks, JavaScript or TypeScript before exploring and sharing them in VR.

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How easy is CoSpaces Edu to use?

Creating in CoSpaces Edu is a simple drag & drop process. The online platform has a variety of building tools and 3D assets that can be placed onto the stage and animated with coding elements that suit everyone from beginners to experts. Objects and assets from the library have highlighted basic functions, such as scale or rotate, and the CoBlocks coding implementation provides a thorough introduction to the coding world, before moving onto JavaScript or TypeScript if you wish.

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What can I use to sign up to CoSpaces Edu?

You can either sign up with your email address or through Google or Office 360.

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How can I get started?

You can create a CoSpaces Edu account online now and start using the platform right away, or you can request a quote for the number of seats desired in your CoSpaces Edu Pro license. If you need help or inspiration, we have tutorial videos on YouTube that will get you started and an active community on Facebook, Twitter and our forum.

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Can I showcase CoSpaces Edu at presentations to other educators?

If you're a CoSpaces Edu account holder, we grant our permission for presentations to other educators or groups. You can also contact us at info@delightex.com regarding our Ambassador program if you're interested in joining us.

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Where can I get support?

The CoSpaces Edu forum is the best place to get support from our team and from other educators who may have the same questions you do. You can also get support from our community of Ambassadors on Twitter. If you have a more individual technical issue or question on your personal license plan, please email support@delightex.com

License Plans

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How can I buy a CoSpaces Edu Pro license plan?

You can buy a CoSpaces Edu Pro license plan on our website. Payments can be made directly online by credit card or you can request a purchase order based on a quote from us and make the payment by wire transfer. Click here to learn more.

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How much does CoSpaces Edu Pro cost?

CoSpaces Edu Pro license plans contain a custom number of seats based on your needs, which each cost USD 3.50 per year. Click here to view full pricing and compare license plans.

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Can I get CoSpaces Edu Basic now and upgrade to Pro later?

Of course! Anytime you use your account, you will be able to choose to upgrade to CoSpaces Edu Pro and will be redirected to our pricing page where you can select the number of seats desired in your license plan.

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Can I get CoSpaces Edu Pro now and downgrade to Basic later?

Sure. When your license plan ends after one year, you will be prompted to either renew your CoSpaces Edu Pro license plan or continue with CoSpaces Edu Basic. Please note that after switching back to Basic, you will automatically lose all features that are exclusive to CoSpaces Edu Pro and which you may have been using in your spaces.

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Can I test CoSpaces Edu Pro for free?

Our Ambassadors give out CoSpaces Edu Pro trial codes letting you test the Pro version free for 1 month with 100 seats. If you aren't in contact with a CoSpaces Edu Ambassador yet, you can connect with them on Twitter. Click here to view the CoSpaces Edu Ambassadors Twitter list or contact us directly.

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How can I get a trial code to test CoSpaces Edu Pro?

CoSpaces Edu Pro trial codes are given out by our Ambassadors. If you aren't in contact with a CoSpaces Edu Ambassador yet, you can connect with them on Twitter. Click here to view the CoSpaces Edu Ambassadors Twitter list.

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How do I activate a Pro trial?

In CoSpaces Edu Basic, click the "Upgrade to Pro" button at the bottom-left corner, select "Activate trial" and simply enter your trial code.

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I am not in charge of payment. What should I do?

You can start by requesting a quote for the number of seats desired in your license plan from us. With this quote in your hand you can then proceed to the ones in charge of financial matters at your school/institution.

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How does the purchase order work?

Simply request a quote from us for the number of seats desired in your license plan. With our quote you can make the necessary steps to get the PO (or any other order form that you use at your school/company/institution). On reception of a purchase order, we will send you an invoice and you will have up to 30 days to make the payment.

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I work in a Title 1 School. Can we get a discount?

Yes, we offer discounts to all Title 1 Schools. Please request a quote at sales@cospaces.io with this information.

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What happens when my Pro license plan expires?

When your license plan expires after 1 year, you’ll be given the option to renew it for an additional year, to downgrade to CoSpaces Edu Basic or to use a different license plan.

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How do I activate my Pro license plan?

From your CoSpaces Edu Basic account, click "Upgrade to Pro" and enter your activation key to access CoSpaces Edu Pro.

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How can I renew my license plan?

Please contact sales at sales@cospaces.io to renew your CoSpaces Edu Pro license plan. You can also add seats to your license plan when you renew it.

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What are seats and how does the license plan system work?

License plans are valid for a year from the time of purchase and contain a certain number of seats depending on your license plan. A seat can be used either by a student or by a teacher and can be transferred to a new person at anytime. This means that a user can be added, removed or replaced from a seat. What matters is only the total number of seats being used in your account. The number of occupied seats you can always check at the bottom left corner of your screen.

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Can several users share a seat?

A seat can be used on 2 desktops and 2 devices. Each user, student or teacher, must use their own seat and login details. However, you can easily re-assign seats to new users.

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How can I re-assign seats?

You can easily re-assign seats by removing and replacing students from the seats available in your CoSpaces Edu license plan. Freeing up a seat will let you use it for another student who you can invite with your class invite code. These options are available from the “Account management” dashboard.

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Can I add seats to my license plan?

Yes, you are able to add seats to your license plan anytime. Simply purchase the number of seats you would like to add to your license plan in the upper right corner of your “Account management” screen or from this page or by sending an email to sales@delightex.com.

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Can multiple teachers share a license?

Yes, a Pro license plan can be shared between multiple teachers. When you sign-up for a CoSpaces Edu Pro license plan, you will automatically get an activation key, which you can share with other teachers to activate their account with.

Class Management

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What are the class management features of CoSpaces Edu?

The platform is developed for teachers to have full access and control over the workflow. From within the browser app, teachers can create and share templates with the class, assign individual tasks to students, collaborate in real-time (between teacher and student only) and monitor the students’ work process remotely.

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Does CoSpaces Edu include lesson plans detailing how VR can be used in the classroom?

There is a dedicated page on the website for official lesson plans created by ourselves, our Ambassadors and members of CoSpaces Edu - they can all be downloaded, adapted to your liking and then implemented into your classroom at a moment's notice.

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Can I create templates to share with my class?

Templates, or assignments, can be created and shared with your class for various different tasks. Each individual student has the ability to edit and work with your template to suit the requirements of the assignment, whilst you can access these creations remotely and collaborate privately with your students in real-time.

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How do I add teachers to my license plan?

To add a teacher to your license plan, you simply need to provide them with your activation key. They can then create an account with their details (name, email, password etc). Upon completion of successfully creating an account, the teacher can then enter your activation code and will be included in your plan, using one of the seats from your license plan.

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How do I add students to my license plan?

Students can be added to your license plan by inviting them to a class. Students can join a class via the invite code that is provided to them by the teacher. If the student doesn't have an existing CoSpaces Edu account, then this code can also be entered when creating a new student account. Upon completion of successfully creating an account, the student will be included in your plan, using one of the seats from your license plan.

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What happens to my students' spaces when I remove them from my license plan?

Spaces created as assignments in your class will be removed completely, while spaces created by your students individually will still be accessible to them in view-only mode.

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What information do I and my students need to enter to use CoSpaces Edu?

CoSpaces Edu complies with COPPA, FERPA and GDPR regulations to protect student privacy. You can read more on CoSpaces Edu's privacy practices in our Privacy Policy.

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What happens to my students' spaces when I remove them from my license plan?

If you delete an assignment or a class, the spaces that your students created as part of this will be automatically deleted too. To safely store your students’ creations, you can create a copy of their assignment. Simply select their space and click “Copy to My Spaces”.

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Where can students create their own spaces in CoSpaces Edu?

All students get access to a Free play section in CoSpaces Edu where they can build their own creations. This lets students create spaces on their own, without it being part of an assignment.

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How can I observe my students' work?

Teachers are able to observe their students’ work in real-time online from their class in the “Students” section. To view your students' Free play spaces, your students will have to click “Give teachers access” in their space.

Tech

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What kind of hardware do I need to use CoSpaces?

CoSpaces Edu has been made to be as accessible as possible. All you need to enjoy the experience is a desktop, laptop, Chromebook or mobile, with a working and up-to-date internet browser. The creation process happens inside the browser or the app. When you are ready to experience your virtual creation, you can use any of the above devices to explore. However, you can also utilize a smartphone or tablet for a 360° viewing experience, or a smartphone and headset for the full virtual reality adventure.

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Will I be able to access the CoSpaces Edu domains from my school?

Some schools have firewalls that block certain domains and might prevent you from accessing CoSpaces Edu. In order to resolve this, it is necessary to allow all of the domains needed to access CoSpaces Edu's online platform and apps. Please contact your IT department and ask them to whitelist the following domains: cospaces.io, edu.cospaces.io, and https connections (port 443) to cdn.cospaces.io.

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Is there any tech support available on hand to help?

Users can always contact a member of the CoSpaces Edu team for direct support - we are always happy to help through our forum, via the Facebook page, by email or our Twitter account. CoSpaces Edu also boasts a huge community of experienced users, like our Ambassadors, who are also happy to assist in any way they can.

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How can I experience my creations in VR?

All of your own creations, and many more from the CoSpaces Edu Gallery, can be viewed in VR through the mobile app, available on both Android and iOS, and with a VR headset.

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How can I experience my creations in AR?

All of your own creations, and many more from the CoSpaces Edu Gallery, can be viewed in AR through the CoSpaces Edu mobile app, available on both Android and iOS, with a recent smartphone or tablet.

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What smartphones can be used to view in AR?

Smartphones with Android's AR Core technology, including the latest Samsung, Google and Xiao mi phones, or with Apple's AR Kit technology, including the iPhone 6, 7, 8, X and iPad tablets of 2017 and 2018, can be used for AR. Check all supported iOS devices. and supported Android devices.

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What smartphones can be used with the MERGE Cube?

Recent smartphones with the CoSpaces Edu app, including smartphones using iOS 9+ and Android 4.4+ can be used to view AR content on the MERGE Cube. Check here for more details.

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Where can I get a MERGE Cube?

MERGE cubes can be ordered from the MERGE Cube website.

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What headsets would you recommend using with CoSpaces?

As CoSpaces Edu runs on the mobile app, all you need is a basic mobile VR headset - these can be made with cardboard by your students, or you can purchase some at a very reasonable price.

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Is it possible to upload external assets to use within CoSpaces Edu?

The CoSpaces Edu library is host to a plethora of 3D assets and environments, but there is also a dedicated upload button which means that you can use your own personal photos, sounds/music or even use the web search function to find something that's maybe more fitting with your personal virtual world. You can also upload your own .STL and .OBJ files to use within your space - we are working on implementing the use of .FBX!

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Is CoSpaces Edu compatible with 360° images?

Uploading 360° images is possible within CoSpaces Edu - click here to watch a tutorial. You can also click here for a library of creative commons, license free 360° images that your students can use. It is also possible for users to export a 360° image of their virtual creations to take home and stick on the fridge - watch the tutorial here!

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Which apps can you recommend for 360° images?

Android cams usually have a 360° mode built in. For iOS: Google Street View (camera feature) by Google, Inc. and 360 Panorama by Occipital, Inc.

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Where can I get 360° image content with Creative Commons license?

There are plenty of free 360° available, and you can find them here.

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Can I import my own 3D models into CoSpaces Edu?

You can upload your own assets such as 360° images, as well as import items from the Internet with our dedicated search function that is built seamlessly into the software. You can also upload your own .STL and .OBJ files to use within your space - we are working on implementing the use of .FBX!

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What is the difference between CoBlocks and Blockly?

CoBlocks is CoSpaces Edu own visual block-based programming language. CoBlocks allows coding on desktop or on a tablet. Blockly however is web-only and can only be used in our web platform, on a computer.

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Does CoSpaces Edu work on the Samsung Gear VR?

Yes, the CoSpaces Edu Gear VR app lets you experience your spaces on the Samsung Gear VR.

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Does CoSpaces Edu work on the Oculus Go?

Yes, the CoSpaces Edu app on the Oculus store lets you experience your spaces on the Oculus Go.